Holly is responsible for all operating and strategic initiatives supporting the customer service and sales Contact Center at David’s Bridal, including the center’s support of 300+ stores in the field (US, Canada & UK), e-commerce business, engaging with customers via social channels, and managing strong relationships across the board.
She is the department lead for the IT Service Desk for corporate and field employees/technology. Her team is dedicated to providing exceptional service, resolving issues on the first call, identifying trends to close gaps, and maintaining focus on giving customers the once in a lifetime experience they deserve.
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|ID||Event Name||Duration||Start Date|
|UE-1830||CCW Virtual Exchange||2 Days||August 17, 2020|