IT Management: Optimize, Automate, Innovate” will feature industry leaders discussing infrastructure and cloud management best practices, and what automation tools will help you sustainably scale
Management on how Pfizer leverage Tableau to help share hidden insights and encourage collaboration across multiple teams while improving internal capabilities.
A new generation of consumers expects more from customer service than previous generations. This new generation wants quality service anytime, anywhere, on any channel they choose. They’re vocal about the service they receive, sharing both good and bad experiences widely. And if they do not receive immediate support, they take their business elsewhere.
Recent research shows that poor customer service translates into an estimated $62 billion in lost sales in the U.S. alone. It’s easy to see why. As demand increases, so does conventional customer support overhead. Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the bottom line
Gain insight into cloud adoption for master data management and fully managed services to keep data repositories up-to-date, secure and in compliance
Join this webcast to see how ABO can help you lower operational costs and boost performance of your business-critical applications without the need to recompile.