MARKETING

Jan
17

Rapid Learning Cycles Resource Center

As a courtesy, we provide an Academic Discount on Individual Passes for full-time professors and graduate students. We may require proof of academic eligibility at our option before finalizing your registration.

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Feb
11

Online Course Success Summit 2019

60+ world-changing entrepreneurs reveal how to build your business, grow your audience and make a lasting impact through online courses

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Feb
13

IT Automation and Management: Optimize, Integrate, Innovate

IT Management: Optimize, Automate, Innovate” will feature industry leaders discussing infrastructure and cloud management best practices, and what automation tools will help you sustainably scale

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Feb
27

Pfizer – Increase collaboration and uncover insights

Management on how Pfizer leverage Tableau to help share hidden insights and encourage collaboration across multiple teams while improving internal capabilities.

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Jan
14

How to retain customers and agents with AI

A new generation of consumers expects more from customer service than previous generations. This new generation wants quality service anytime, anywhere, on any channel they choose. They’re vocal about the service they receive, sharing both good and bad experiences widely. And if they do not receive immediate support, they take their business elsewhere.

Recent research shows that poor customer service translates into an estimated $62 billion in lost sales in the U.S. alone. It’s easy to see why. As demand increases, so does conventional customer support overhead. Companies spend on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee turnover at U.S. call centers has put the pinch on the bottom line

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May
02

Digital Summit

They come from a wide variety of companies and organizations — including national brands, CPG, agencies, service providers, technology pioneers, B2B providers, associations & nonprofits, startups, and much more.

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Feb
21

Trends in 2019 driving multicloud adoption and fully managed services

Gain insight into cloud adoption for master data management and fully managed services to keep data repositories up-to-date, secure and in compliance

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Feb
21

The 6 W’s of The Automatic Binary Optimizer (Give COBOL a Kick in the Binaries) Webcast

Join this webcast to see how ABO can help you lower operational costs and boost performance of your business-critical applications without the need to recompile.

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