Scott Burns

As VP of Innovation, Customer Experience, and Market Intelligence at NRG Retail, Scott leads the Reliant-wide Innovation/Customer Experience organization which creates products that include customer-facing applications based on smart meter data analytics, home energy management devices, demand response and energy efficiency programs, commodity plans, home maintenance services, security, and other services that meet the evolving needs of today’s electricity consumer. He also leads NRG’s market research and competitive intelligence teams.

Scott has been focused on consumer-facing energy product strategy since joining Reliant in 2008 and helped launch multiple products including energy emails, web portals, mobile applications, time-of-use pricing, and prepay electricity. He has also served as GM of Reliant’s emerging home security and home services businesses. He spent a year at Direct Energy where he led Smart Energy product strategy and served as the company’s interface with British Gas and their Smart Homes team.

Prior to joining the energy industry, Scott spent eight years in a variety of marketing and product management roles at Corning, a leader in fiber optics and telecom equipment, including P&L responsibility for two of the company’s product lines. He led the development of a number of key products used in the country’s first large-scale Fiber-to-the-Home deployments.

Prior to his time at Corning, Scott spent nine years as a military officer and pilot after graduating from the United States Air Force Academy in Colorado Springs.

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ID Event Name Duration Start Date
UE-1952 NGCX Virtual Event 1 Days February 9, 2021