Caren Cheng

Caren leads the customer and fulfillment team in Digi, responsible for strategizing, developing and executing customer care improvement program. She has over 18 years of working experience in multiple industries across telco, airline, e-commerce and payTV, spanning across technical, business development, debt collection, analytics and digital marketing domain. Her area of emphasis includes agent enablement, process re-engineering and operation efficiency. As a seasoned product manager, she embeds agility and customer-centricity in business process & operation improvement, leveraging on the best practice from both agile and waterfall principals.

If you would like us to contact this speaker on your behalf, fill out the contact form below. If you would like additional information on their upcoming events, please see the social media links.  Please note eVirtualsummits does not represent any speaker on this site or guarantee the availability of any speaker.  No speaker can be booked through this form.


ID Event Name Duration Start Date
NGCX Asia Connect Virtual Summit 0 Hours February 23, 2021