Caren leads the customer and fulfillment team in Digi, responsible for strategizing, developing and executing customer care improvement program. She has over 18 years of working experience in multiple industries across telco, airline, e-commerce and payTV, spanning across technical, business development, debt collection, analytics and digital marketing domain. Her area of emphasis includes agent enablement, process re-engineering and operation efficiency. As a seasoned product manager, she embeds agility and customer-centricity in business process & operation improvement, leveraging on the best practice from both agile and waterfall principals.
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|ID||Event Name||Duration||Start Date|
|NGCX Asia Connect Virtual Summit||0 Hours||February 23, 2021|