Dynamic and accomplished product management professional with proven success driving world class digital and omni-channel customer service experiences for large-scale consumer businesses. Visionary and strategic thought leader who drives innovation, business growth, and customer engagement by building and developing high performing teams and focusing on the customer. Skilled communicator experienced in managing change and establishing strategic partnerships with internal and external customers.Specific customer servicing channels of expertise include: Online, Mobile, Chat, Email / Letter, SMS, VRU, and Agent Servicing Desktops.
Previously served as Vice Chair of the Advisory Board with The Washington Center.
- Panelist at the 14th Annual National Collections & Credit Risk Conference
Specialties: Integrated multi-channel customer servicing strategies, cross functional teams, roadmapping and strategic visioning.
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