Benjamin Durand-Servoingt


Benjamin Durand-Servoingt

Chief Operating Officer

Member of the Group executive committee in charge of the end-to-end supply chain, clearance, strategic planning, operational excellence, and technology & innovation.

End-to-end supply chain

  • Sourcing & industrial strategy: suppliers network management, cash optimization, 5 sourcing offices management, products R&D, manufacturing process innovation, CSR strategy implementation;
  • Inbound logistics: monitoring and optimization of inbound flows;
  • Warehouse operations: supervision of 4 DCs (both covering retail and e-commerce), costs & productivity improvement initiatives, new WMS implementation, process automation;
  • Outbound logistics: management of retail and e-com outbound flows (incl. reverse) to maximize time to market.

Clearance business unit

  •  Clearance strategy and P&L optimization: past seasons stocks disposal strategy to maximize cash and value for the Group;
  •  Outlet stores supervision: management of 20+ outlet stores across Europe for Etam, Undiz and Maison 123 brands;
  • Discounters relationship management: negotiation with physical and digital discounters.

Group transformation and operational excellence

  • Group strategy design: 5-year planning, strategic initiatives tracking;
  • Core processes redesign: replenishment systems, product development, promotional strategy, lean retail;
  • Operational excellence: challenging existing tools & practices, solving ongoing issues.

Technology & innovation roadmap

  • ISIT supervision: steering of ISIT department, prioritization of technology projects, supervision of delivery.
  • Digital transformation management: use cases definition & selection, new solutions implementation;
  •  Customer experience digitization: clienteling strategy, in-store applications design and management;

Omnichannel supply chain implementation: click&collect, ship from store.
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TitleChief Executive Officer of Maison 123 brand
Dates EmployedJun 2019 – Jul 2020
Employment Duration1 yr 2 mos
LocationParis et périphérie
Interim CEO of Maison 123 brand to initiate the brand strategic repositioning, business model turnaround while optimizing the P&L.

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ID Event Name Duration Start Date
CCW Europe 2021 0 Hours October 26, 2021