The New Customer Experience

TEST
Pressure to adapt business operations to evolving consumer preferences brought about unparalleled acceleration of the customer experience in 2020

Speakers

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Grad Conn
Chief Experience Officer
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Angie Lee
Global Head of Brand and Marketing
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Hilary Quartner
Co-founder and Co-Chief Executive Officer

Start

July 22, 2021

End

July 22, 2021

Address

Online event   View map

Pressure to adapt business operations to evolving consumer preferences brought about the unparalleled acceleration of the customer experience in 2020. Omnichannel shopping and communication, contactless pick-up, even more personalization are just a few trends that have emerged.

As we return to some semblance of normalcy, marketers must take the 2020 learnings to determine what to prioritize when it comes to the customer experience and how to stand out. Join Adweek and CX innovators as we unpack how to satisfy consumer expectations of seamless, personalized, and positive experiences.