CCW Asia Online

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Key to achieving this goal will be the utilization of new technologies to improve the efficiency and reduce the administrative burden on staff

Speakers

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Anna Wang
Head of Customer Service
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Anila Fredericks
Head of Customer Service
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Ravi Saraogi
Co-founder and President
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KV Dipu
President - Head of Operations
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Felix Leong
Director, Sales
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Jean-Marc Provost
Director Digital & Conversational AI
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Tim Dawson
Cloud Partner Solutions Lead
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Alaina Franklin
Senior Manager

Start

September 8, 2020

End

September 9, 2020

Address

Online Event   View map

Enhancing Customer Experience through Omni-Channel Integration,
Customer Self Service and Culture Change

In an increasingly digital world, the role of the contact centre continues to shift from managing transactions to being the human face of the digital enterprise, and a key component of overall customer experience.

Key to achieving this goal will be the utilization of new technologies to improve the efficiency and reduce the administrative burden on staff, while simultaneously giving them the tools to effectively resolve complex customer issues.

With that in mind, CCW Asia Online hosted by CX Network will be focused on:

  • Integrating interaction channels across the business to ensure a seamless experience
  • Leveraging automation and customer self-service to reduce the number of high volume and transactional customer enquiries
  • Using Artificial Intelligence, sentiment analysis and knowledge management systems to ensure staff have the right information at their disposal
  • Engaging in training and building a culture of service excellence to increase staff effectiveness

5 Reasons to Attend

  • Hear the best case studies from across the globe
  • No travel costs or time out of the office necessary
  • Access the content on demand and watch in your own time
  • Assess the latest technological innovations
  • It is 100% free to attend